T&C's

Pure Clean Co. – Terms & Conditions

Thank you for choosing Pure Clean Co. and trusting us in your home. We pride ourselves on delivering a premium cleaning service at an affordable price. Our goal is to give you back your freedom by taking care of not only the general clean, but also the little extras that help keep you away from domestic duties longer—so you can enjoy the more important things in life.


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1. Cleaning Products

We are currently working at 20/80 with chemical vs. low-tox products and are steadily shifting towards a stronger focus on low-tox solutions that are safer for both your health and the environment. If you would prefer a 100% low-tox clean, simply let us know—we’ll happily accommodate.


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2. Quotes & Additional Charges

All quotes are based on the information provided at booking, as well as the average size and condition of a property. Additional charges may apply for extra time required in certain areas (e.g., heavy mould, soap scum, grease, or excess floor clutter).


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3. Larger Bookings (Vacate / Spring Cleans)

A 50% upfront payment is required to secure your booking.


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4. Cancellations

We kindly ask for at least 24 hours’ notice for cancellations. Late cancellations will incur a $75 fee.

For larger bookings, 72 hours’ notice is required. Late cancellations will incur a fee equal to 50% of the deposit.
This policy helps us respect both our staff’s time and our clients awaiting service.



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5. Payments

Payments are made via bank transfer (details are included on your invoice). Prompt payment ensures continuity of service and avoids any additional charges.


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6. Keys & Access

If you won’t be home during your clean, we recommend using a secure key safe and providing us with the access code. We cannot take responsibility for keys left in unsecured locations.


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7. Booking Times & Arrivals

While we do our best to arrive at the scheduled time, delays may occur due to traffic or extended time at a prior job. We’ll keep you updated and appreciate your patience.

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8. Parking

If parking is limited (e.g., apartments), please reserve a spot for us. If we are unable to park, we may not be able to service your home, and a late cancellation fee will apply.


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9. Preparing for Your Clean

To ensure the best experience, please:

1. Remove trip hazards including toys, cords, clothing, books


2. Wipe up any liquid spills


3. Clean up any animal or human waste


4. Place dirty dishes in the sink


5. Line bins with a bag if you’d like them emptied




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10. Pets

We love pets, but for their safety and our staff’s, please keep them away during your clean. Some of our products can be harmful if ingested, and pets can also create trip hazards.


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11. Unreachable Areas

We are unable to service areas outside safe reach, such as high ceilings or tall external windows.


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12. Window Cleans

Please ensure easy access to windows by removing coverings (e.g., blinds, security/fly screens) before our arrival.


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13. Damages & Liability

In the unlikely event of damage or breakage, please notify us within 24 hours of your service so we can resolve the matter promptly and professionally.

While we take all care during cleaning, Pure Clean Co. cannot be held liable for pre-existing damage or items of value left unattended.

Clients are responsible for securing valuables, fragile items, and important documents prior to cleaning.



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14. Health & Safety

Clients must advise of any hazards, such as uneven flooring, exposed nails, or slippery surfaces, prior to service.

If anyone in your household is unwell, please inform us before the scheduled clean. We may need to reschedule for safety.


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15. Amendments to Terms

Pure Clean Co. reserves the right to amend these terms and conditions at any time. Updated terms will be provided to clients before any future services.