T&C's

Pure Clean Co. – Terms & Conditions

Thank you for choosing Pure Clean Co. and trusting us in your home. We pride ourselves on delivering a premium  cleaning service at an affordable price. Our aim is to give you back your time by taking care of not only the general  clean, but also the little extras that help keep you away from domestic duties longer, so you can enjoy the more  important things in life.

1. Cleaning Products We currently operate using an approximate 20/80 mix of chemical and low-tox products and are progressively  transitioning towards a stronger low-tox focus. If you require a 100% low-tox clean, this must be requested prior to  service. ---  2. Quotes & Scope of Work  All quotes are estimates only and are based on: - Information provided at booking - The average size, layout, and condition of the property  If the property condition differs from what was disclosed, or if additional tasks are requested on the day, extra  charges or additional time may apply. Cleaners are not obligated to complete additional tasks if time does not  permit. ---  3. Time-Based Services & Expectations  Unless otherwise agreed in writing, all services are time-based. Cleaning improves hygiene and presentation but  does not restore items or surfaces to an “as new” condition. Permanent staining, wear, discolouration, or long-term  build-up may not be fully removable. ---  4. Minimum Service Duration  A minimum service duration of 2 hours applies to all bookings.  If a service finishes early due to access issues, lack of preparation, client-requested exclusions, or any reason  outside of Pure Clean Co.’s control, the 2-hour minimum charge will still apply. ---  5. Larger Bookings (Vacate / Spring / One-Off Deep Cleans)  A 50% upfront payment is required to secure all larger or one-off bookings. The remaining balance must be paid on  or before the day of service. ---  6. Cancellations & Rescheduling  A minimum of 24 hours’ notice is required for cancellations or rescheduling. - Cancellations within 24 hours incur a $75 fee - Same-day cancellations or inability to access the property will be treated as a late cancellation  For larger bookings, cancellations within 24 hours will incur a fee equal to 50% of the deposit. ---  7. Payments  Payment is required via bank transfer (details on invoice). - Payment is due on the day of service unless otherwise agreed - Accounts 28 days or more in arrears will incur a $75 administration fee - Outstanding accounts may be referred to debt recovery, with associated costs passed on to the client - Ongoing services may be paused or cancelled if invoices remain unpaid ---  8. Rate Adjustments  Prices may be reviewed periodically due to increases in wages, fuel, insurance, or supply costs. Clients will be  notified in advance of any pricing changes. ---  9. Recurring Services  Clients on recurring schedules must provide at least 48 hours’ notice for changes to frequency, scope, or access.  Repeated short-notice changes may result in loss of recurring booking priority. ---  10. Access, Keys & Lockouts  Clients are responsible for providing safe and timely access. - Secure key safes are recommended  - We do not accept responsibility for keys left in unsecured locations - If access cannot be gained, the booking will be treated as a late cancellation ---  11. Arrival Times  Arrival times are estimates only. Delays due to traffic, weather, or extended prior jobs do not constitute grounds for  cancellation or refunds. ---  12. Parking  Where parking is limited, clients must arrange suitable parking. If parking is unavailable and the service cannot  proceed, a late cancellation fee will apply. ---  13. Preparing for Your Clean  Clients must:  a. Remove trip hazards  b. Wipe up liquid spills  c. Remove animal or human waste  d. Place dirty dishes in the sink  e. Line bins if emptying is requested  Excessive clutter may limit service and does not qualify for refunds or re-cleans. ---  14. Pets & Children  Pets must be secured away from work areas. Children must not be left unattended in areas being cleaned. Pure  Clean Co. is not responsible for supervising pets or children. ---  15. Health, Hygiene & Biohazards  We do not clean biohazard materials including blood, bodily fluids, pest infestations, or severe mould. Standard  household mould only may be addressed, and complete removal is not guaranteed. Severe mould requires  specialist services. ---  16. Fragrance Sensitivities & Allergies  Clients must advise of any sensitivities or allergies prior to service. We are not responsible for reactions where this  information has not been disclosed. ---  17. Unreachable, Unsafe & Heavy Items  We do not clean areas outside safe reach or move heavy furniture, appliances, or fixtures. We use professional  domestic equipment only. ---  18. Window Cleaning  Window cleaning is limited to accessible internal windows unless otherwise agreed. Screens, blinds, and coverings  must be removed prior to arrival. ---  19. External Services & Weather  External services may be postponed or cancelled due to unsafe weather conditions including extreme heat, rain, or  storms. Weather delays do not qualify for refunds. ---  20. Utilities & Climate Control  Clients must ensure electricity and running water are available.  On hot days, air conditioning must be turned on prior to our team’s arrival and remain on for the duration of the  service. If adequate cooling is not provided during extreme heat, Pure Clean Co. may pause, shorten, reschedule, or  cancel the service. Applicable cancellation fees may apply. ---  21. Breakages, Damages & Liability  Any damage concerns must be reported within 24 hours. Pure Clean Co. is fully insured but is not liable for  pre-existing damage, normal wear and tear, faulty items, or valuables left unsecured. ---  22. Photographic Evidence  Before-and-after photos may be taken for quality control, training, dispute resolution, or payment evidence. No  identifying personal items will be shared publicly without consent.  ---  23. Vacate & Third-Party Outcomes  Pure Clean Co. does not guarantee bond returns or inspection outcomes and is not responsible for third-party  requirements from agents or landlords. ---  24. Client-Requested Exclusions  Any excluded tasks or areas must be agreed in writing prior to service. Excluded items are not grounds for  re-cleans, discounts, or refunds. ---  25. Service Interruptions  Services may be delayed or cancelled due to illness, emergencies, staff availability, or unforeseen circumstances.  Rescheduling will be prioritised where possible. ---  26. Noise & Neighbours  We are not responsible for complaints from neighbours or building management resulting from standard cleaning  noise. ---  27. Communication Policy  All enquiries, changes, feedback, or complaints must be submitted in writing via email to  contact@purecleanco.com.au.  Verbal communication, social media messages, or messages passed through cleaners are not considered official  communication. ---  28. Abandoned Items  Items left behind during vacate or one-off cleans will be disposed of unless prior written arrangements are made. ---  29. Satisfaction Guarantee  Any concerns must be raised within 24 hours of service. A re-clean of affected areas may be offered at our  discretion. Refunds are not guaranteed. ---  30. Right to Refuse Service  Pure Clean Co. reserves the right to refuse or cease service where staff safety is at risk, the property is unsafe or  unsanitary, payment terms are breached, or abusive or unreasonable behaviour occurs. ---  31. Privacy & Confidentiality  Client information is kept confidential and used solely for service delivery. Information will not be shared unless  required by law.  ---  32. Amendments to Terms  Pure Clean Co. reserves the right to amend these Terms & Conditions at any time. Continued bookings constitute  acceptance of the updated terms.