T&C's

A message from Pure Clean Co.

Thank you for choosing us and trusting us in your home. 

We provide our clients with a premium service at an affordable price. At Pure Clean Co., we aim to make life a little easier for you by giving you your freedom back. We not only do a ‘general’ clean of your home but also provide little extras to keep you away from domestic duties longer, so you can enjoy the more important things in life.

We are currently at 20/80 with chemical use and low tox, shifting our focus on low tox products that are less harmful to your health, and the environment. Please advise if you would prefer a 100% low tox clean and we will happily accommodate.

Quotes 

Our estimates are based on the description provided at the time of booking, average property size and average condition. You may incur charges for the extra time spent in certain areas of your home due to excess mould, soap scum and oil and grime build up, or removing items from floors etc. 

Larger Bookings (Vacate/Spring) 

We require 50% of the payment upfront to secure your booking. 

Cancellations 

Unfortunately, when a client cancels without adequate notice, it prevents another client from being served. It also prevents our employees from making appropriate daily plans I.e., paid childcare arrangements etc. This cancellation policy is used as a way of respecting the time commitment of all involved. We understand situations may arise in which you must cancel your appointment. We ask that you give at least 24 hours notice before your scheduled clean. If you fail to cancel before the allocated time frame, a ‘late cancellation’ fee of $65 will be charged to your account.

 For larger bookings, we require 72 hours notice for cancellations. Failure to do so will incur a late cancellation fee of 50% from your original deposit.

Payments

Payment Payment is to be made by bank transfer. Details are attached to your invoice. We ask that you pay promptly to avoid cancellation of future services and charges incurred for debt recovery

Keys

We ask that if you are not home during your scheduled clean to open the door for us, that you keep your key safe in a ‘key safe box’ and provide us with your passcode. We will not take responsibility for your household keys if they are lost or stolen if left in an unsecured location. 

Booking Times 

We endeavor to arrive at your allocated time however, we appreciate your understanding that we may run late at times (due to traffic, overtime at previous job and other unforeseen circumstances). We do our best to keep in constant contact, right up until our arrival. We thank you for your patience in these times. 

Parking 

Residences with limited parking i.e., apartments - we ask you to reserve parking for us on the day of your clean. Our cleaners are unable to service your home if they cannot find suitable parking and you will be charged a ‘late cancellation’ fee. 

Housekeeping 

Our cleaners are fully trained and insured. This means we supply an efficient service and reassurance if there is an accident in your home i.e., injury or breakage. However, accidents happen, so we have provided a small list of things to do to prepare for your clean. This will help avoid any accidents and ensure a positive experience for yourselves and us. 

1. Please pick up trip hazards off the floor (toys, books, cords and clothing etc.) 

2. Please wipe up any liquid spills off the floor 

3. Please clean up animal and human feces 

4. Place all dirty dishes into your kitchen sink If you would like your bins emptied (excluding kitchen), please make sure they are lined with a bin liner. We will not empty a bin if your rubbish is not bagged. If your rubbish is bagged, we will empty your bin and replace it with a new bin liner. 

Pets 

We love animals, we really do! However, for the safety of our staff and your beloved pet, please keep them outside or away from staff while they are cleaning your home. Pets can become trip hazards for our staff while cleaning. We are a low tox cleaning service however, we do carry chemicals around that are toxic to animals and humans if ingested. Please keep your pet safe by keeping them away from our equipment and staff. 

Unreachable Areas 

We will not be held liable for areas that are physically out of reach. For example, high ceilings and high or tall windows. 

Window Cleans

Your cleaner will require easy access to your windows. We ask that all window coverings are dismantled upon our arrival. This includes blinds blocking window access, security screens and fly screens. 

Oven Cleans 

We outsource our oven cleans to local reputable businesses in the area.